When something happens, you need the record — fast.
Every monitored event produces a record. When a client, insurer, attorney or detective asks what happened at 2:14 a.m. on a Tuesday, we hand over a report with the timeline, the cameras involved, the actions taken and the footage — usually within hours, not days.
A standard format, every time.
Our incident reports follow one structure: summary, timeline with camera references, operator observations, actions and notifications, responder details, exhibits and recommendations. The format is the one insurers and police ask for because it answers their questions in order.
- Incident report within 24 hours of any escalated event
- Clips and stills exported with timestamps and camera IDs
- Footage retrieval requests for events we did not escalate (a slip-and-fall, a dispute)
- Chain-of-custody notes for police and legal requests
- Retention guidance so footage exists when it is needed
Incident file · #4471 ● COMPLETE
What is included
Incident reports
Timeline, cameras, actions, responders, exhibits and recommendations — one format for every site.
Footage retrieval
Ask for a date, time and camera; we pull the clip from your recorder and deliver it with a reference sheet.
Legal & insurance packages
Exhibits labelled and ordered the way claims adjusters and detectives expect.
Included with monitoring; available on its own.
Monitored sites get incident reports as part of the service. Footage retrieval for non-escalated events and legal packages are available as add-ons, and for clients with large camera estates as a stand-alone service.
About incident reporting & footage retrieval
Footage lives on your recorder under your retention. Clips we export for incidents are kept with the incident file for 12 months.
Yes, when requested by an authorized contact, logged and delivered to that contact only.
PDF with embedded stills; clips as MP4 with a reference sheet.
Popular for these properties
Retail & Shopping Centers
Storefronts, rear doors and parking after closing
Multifamily Residential
Garages, gates, amenities and common areasWarehouses & Logistics
Docks, trailer yards and inventory after hours
Healthcare Facilities
Entrances, lots and after-hours staff safetyGet a flat monthly price for your property.
Send a site address and a camera count. We come back with a coverage map, a recommended program and pricing — usually within one business day.
Tell us about your site
Sent to info@virtualsitesecurity.com · We reply within one business day. No obligation.
Have the record ready before anyone asks.
Ask about incident reporting on your sites or a one-off footage retrieval.